1. Use a Professional account
- The connected Instagram profile must be Creator or Business, not Personal.
- If access expired, reconnect the same Instagram account before testing again.
2. Leave a new comment
- Activate the automation first, then comment.
- Use another Instagram account. A comment from the connected creator account is not a reliable test.
3. Check the exact post and word
- Confirm that the automation is active on that Post or Reel.
- Use the configured word as a separate word. Avoid adding extra letters inside it.
4. Look in Message Requests
- Instagram controls inbox placement. The first private reply may not appear in the main inbox.
- Open Message Requests and check the conversation linked to the comment.
5. Read the delivery result
- A successful private reply should be recorded before the public confirmation is posted.
- If the private message fails, a responsible tool should avoid claiming publicly that it was sent.